Refund Policy

Professional service fees

• Before work begins. If we have not yet begun preparing your filing, you may request a full refund of professional service fees within 7 days of payment.
• After work begins. Once preparation has started, professional service fees are non-refundable. We will, at our discretion, offer a partial credit toward another filing or service.
• After submission. Once a filing has been submitted to a government agency, professional service fees are not refundable.

Government and state filing fees

Government, state, county, expedite, and shipping fees are paid directly to the relevant agency or vendor. These fees are generally non-refundable regardless of the status of the filing, because they are collected by the receiving agency rather than by Ross & Associates.

Subscription services

• Registered Agent, Virtual Mailbox, and compliance subscriptions renew automatically until canceled.
• You may cancel at any time. Service continues through the end of the current billing period.
• Subscription fees are not refundable for partial periods unless required by law.

How to request a refund

Email billing@rossandassociates-business.online with your invoice number and the reason for the request. We respond to all refund inquiries within five (5) business days.

Chargebacks

If you have a billing concern, please contact us first. Initiating a chargeback before contacting our billing team may result in suspension of services and additional administrative fees.